Refund and Returns Policy
Effective Date: November 29, 2024
At SecureAssure, customer satisfaction is a top priority. Please read the following refund and returns policy carefully. By purchasing from SecureAssure, you agree to the terms outlined below.
Eligibility for Returns and Refunds
- Products must be returned within 30 days from the date of receipt.
- Items must be in their original condition, unused, and with all original packaging, tags, and accessories.
- Certain products, such as personalized or custom-made watches, may not be eligible for returns or refunds.
Return Process
- To initiate a return, contact SecureAssure’s customer service team at info@secureassure.click or call (914) 939-0602 within 30 days of receiving the product.
- Provide your order number, details of the product, and reason for the return.
- A return shipping label will be provided if the return is approved.
Refunds
- Once the return is received and inspected, a refund will be processed to the original payment method.
- Refunds may take up to 7-10 business days to appear in the account, depending on your bank or payment provider.
Non-returnable Items
The following items are non-returnable:
- Watches that have been altered or resized.
- Gift cards.
- Sale or clearance items.
Damaged or Defective Items
If an item arrives damaged or defective, please contact customer service immediately upon receipt. SecureAssure will arrange for a replacement or full refund depending on the situation.
Contact Information
For any inquiries regarding returns or refunds, please contact SecureAssure at:
Address:
1 Landmark Sq, Port Chester, New York (NY), 10573
Phone:
(914) 939-0602
Email:
info@secureassure.click
Website:
secureassure.click
SecureAssure strives to provide the highest quality products and service. Thank you for your understanding and support!